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Shipping Policy
We will wait until we have all the items in your order before dispatching any of them. For example, if you order one item marked as
"Usually dispatches within 24 hours" and another marked "Stock dispatches within 5-10 days",
we will dispatch both to you when the "5-10 days" item becomes available.
In some rare instances we might decide to dispatch some items sooner.
This will be at our discretion and only if we decide the order and the nature of the delay
justifies this action.
If a pre-order is added to your order, all items will only ship when the pre-order item is released.
Please keep in mind that if an item is not released yet, the date displayed is only an estimated
release date and might change.
Postage:
ShopASave offers the following different types of Postage:
Speed Services Counter-to-counter: Cost R45.00
If you choose this option, the parcel has to be collected at your Post Office counter.
If we dispatch the item before 13:00 you can collect it from the Post Office counter the following day (Saturdays excluded).
You only need your Tracking number and proof of ID, there is no need to wait for a notification from the Post Office that the parcel is ready for collection.
To your Door Delivery: Cost R49.00 for Main Centers and R79.00 for Regional Areas
(The following areas are Main Centers: Pretoria, Johannesburg, Cape Town, Durban, Pietermaritzburg, Port Elizabeth, East London, Bloemfontein, George and Kimberley.
Note that areas such as Randburg, Boksburg, Benoni, Krugersdorp etc. are unfortunately not Main Centres. Phone or email us if unsure.)
If you choose this option, we send our couriers to deliver the parcel to your door.
The delivery time is usually between 24-48 hours and Weekends and Public holidays are not included
in delivery time. Please ensure that with this shipping method, you specify a street delivery address
where someone will be available during daytime to receive the parcel. Also make sure we have a contact
telephone number (cell number preferred) where the courier company can contact you if they have any difficulty
with the delivery of your parcel.
Free Delivery: We offer free delivery on all orders with a
minimum of 2 items and a total value of over R450.00
How does this work? In order to qualify for free shipping you have to checkout at least 2
items with a total order value of R450.00. If you are in a regional area you will only be
able to select free shipping to your Post Office counter (Speed Services). Courier delivery
will be reduced to R30.00 (normal charge for regional is R79). Only main centers will qualify
for free courier delivery.
Main Centre Examples:
1 Item in basket, Total value of R500.00 - No free Shipping
2 Items in basket, Total value of R500.00 - Free shipping Speedservices or Courier
2 Items in basket, Total value of R250.00 - No free Shipping
Regional Centre Examples:
1 Item in basket, Total value of R500.00 - No free Shipping
2 Items in basket, Total value of R500.00 - free shipping via Speedservices and R30 for Courier
2 Items in basket, Total value of R250.00 - No free Shipping
If you choose Main Centre delivery and you are actually falling in a Regional Centre, ShopASave hold the right to change your delivery method to Speedservices.
Collect an Item:
You can save the delivery / postage charges if you choose to collect your order
from our shop in Glenfair Shopping Centre - Pretoria. We will notify you once the order is ready for
collection. The full details and road map to our premises will be mailed to you on request. A map is also available on the website.
International orders:
We only ship to selected international destinations. Only DVDs and Cds (Music) can be shipped outside of the borders of South Africa.
Most of the countries have been added to our registration page, but if your country is not listed and you still
wish to order, please send us an email and we will let you know if we can ship to that country.
We charge actual shipping charges on all international parcels. International parcels are sent via
signed for (registered) / insured Airmail and usually take between 12-21 days to arrive at their destination,
depending on how long it takes to get through customs in the receiving country. You can trace the parcel on
the Post Office website (www.sapo.co.za) up to the point it leaves the country. However we can only request
the Post Office to trace the parcel from our side 30 days after dispatch. All import duties charged when the
parcel arrives in your country are for your own account.
The easiest to check how much shipping will cost you, is to add the items to your basket and to proceed
to checkout. You will be able to review the shipping charges before you have to go through final checkout.
We accept all major international credit cards (Visa, Mastercard, American Express and Diners Club).
Should you not be able to pay us with a credit card, we can make an exception and accept a bank transfer,
but this will incur an additional R100.00 banking fees (this is how much we have to pay to get the money
released into our account).
If you are still unsure about something, please contact us and we will try and answer your questions as best we could.
Availability Guide
This means that we have the actual item in stock, ready to dispatch within 24 hours.
If the item is available but not in stock, this is the estimated time it will
take us to receive it from the supplier, pack it and prepare it for dispatch.
Sometimes an item is not available / no longer available from our South African suppliers,
and we have to source it from overseas. This is the estimated time it will take
us to receive it from the supplier, pack it and prepare it for dispatch.
 
This item may be out of stock with our supplier or out of print. We first have to check
if it is available from any of our suppliers. If we cannot obtain it from our
South African suppliers, we will try our best to get it from one of our overseas suppliers.
This item is not yet available / published. You can order this title - It will be sent to you as
soon we receive it from the supplier. The latest release-date information we have from the suppliers may also be displayed.
If the price is not yet available we will first confirm this when the item is released.
Note that the estimated release date might change as it is not 100% confirmed until the item is released.
Return & Refund Policy
At ShopASave we want you to be happy every time you shop with us.
If ShopASave supply the wrong product or if the product is in any way faulty or damaged,
ShopASave will exchange it for the correct one within 14 days of receipt by the customer.
ShopASave will make a reasonable effort to exchange the product, but if replacement
is not possible, ShopASave will refund the purchase price including delivery cost.
ShopASave must be contacted and notified of a defective / wrong item within 48 hours of receipt
thereof to be considered for an exchange or refund.
Please note that the wrong / defective item must be returned to ShopASave within 14 days of
receipt of the item.
Note that once opened, the following types of goods will not be accepted for a refund and will
only be replaced with another copy of the same product: Videos, DVDs, computer software and games.
Every product sold by ShopASave comes with a supplier's / manufacturers guarantee.
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